Effective April 3, 2023, MASKS ARE OPTIONAL at our clinic locations.
Centreline Physio, Sports & Wellness continues to provide both in person and virtual/telehealth options to clients. Please do not attend the clinic if you are unwell. In person visits can be revised to a virtual/telehealth session where eligible.
SERVICE DELIVERY
We will partner with you towards your goals to PREVENT injuries, RESTORE your body and PERFORM your best using the following options:
- Video-rehab virtual sessions
- In person sessions at the clinic
- Hybrid: Combination of in-person & virtual care sessions
BEFORE YOUR IN-PERSON APPOINTMENT
When you book your appointment, let us know if you prefer in-person or virtual services.
Appointment Reminders/Screening: Prior to your appointment you will be emailed an appointment and wellness check reminder.
Please do not attend the clinic if you are unwell. In person visits can be revised to a virtual/telehealth session where eligible.
Cancellation fees are applied to all appointments with less than 24 hours notice and missed appointments.
“Paperwork”: Before you come to your appointment, please complete any relevant paperwork at home and return it to us electronically if possible.
Washroom: If possible, please use washroom facilities before coming to your appointment.
Masks: MAY BE OPTIONAL
When you come to your appointment, please bring a WELL FITTED mask that covers your NOSE and MOUTH with you (if you don’t have one you may purchase one from the clinic).
Screening:
- Sanitize your hands
- Ensure you have a mask when required.
- Our staff may opt to wear personal protective equipment such as a mask, gloves, face shields.
- Refer to the following flowchart as to whether you require a mask or should attend the clinic in person.
Pathway to Care:
Once you enter the clinic space, you will be escorted to your personal treatment zone. Please leave wet/dirty footwear at the entrance mats. For our carpeted treatment rooms, you will be asked to leave your shoes outside these zones. You may want to bring a pair of clean socks/slippers with you if you are wearing sandals.
AFTER YOUR APPOINTMENT
Payment Options:
- Direct payment from third party payers (e.g. extended health insurance, WSIB, MVA)
- Debit, Credit card VISA, MC, AMEX
- e-transfer (send to clinic@centrelinephysio.ca)
- Paperless receipts will be issued unless a paper copy is requested.
Please be aware that our fees may be subject to change from time to time. We strive to post this information well in advance of any increases.
Please feel free to reach out if you have any questions or concerns.
Sincerely,
The Centreline Physio, Sports & Wellness TEAM.
VIRTUAL/TELEHEALTH SERVICES
- AVAILABLE FOR PHYSIOTHERAPY, ATHLETIC THERAPY & DIETICIAN SERVICES!
WEB-BASED VIDEO and TELEPHONE IN-HOME SESSIONS:
- Many insurers/funders support and authorize the use of telehealth based in-home sessions as an accepted form for the delivery of our services.
Your In-Home Session includes a consultation conducted by secure web-based video or a telephone call using the same knowledge and judgement as an in-person session.
What can be included?
- We can discuss your concerns, review your status/progress, and establish your current functional status and goals.
- We can review your post-operative rehab protocols, your recovery status and if you are meeting the expected milestones.
- We can observe, demonstrate, review and update your exercise program.
- We can arrange exercise handouts/pictures/videos that can be emailed directly to you.
- We can arrange for supplies/equipment needed for home programs.
- We will be assessing, observing and providing feedback on the quality of your movement patterns, range of movement, movement biomechanics and function.
- We can advise on how to cope/manage your pain.
- We can advise and plan for return to work, daily function, and recreational activities.
- We can assist with disability planning, such as complete forms for Return to Work, Functional Ability Forms, Disabilty reports, etc.
- In general, we can advise on preventing further injuries, restoring your body, performing your best...and more!
We look forward to connecting with you and helping you move forward on your journey to better health as we all navigate these challenging times.
If you need our services or are in pain, don’t wait – call us today. We can help!
